

The Effect of Internal Marketing on OrganizationalĬommitment among Retail Bank Managers. Administration Quarterly,īoy S.Sabarguna. Dimensions of Customer Loyalty-Separating Friends from Well Wishers Cornell Hotel and Restaurant. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 15:īologlu, Seyhmus. Loyalty Explained by Customer and Store Related Factors. Journal of the Academy of Hospital Administration Vol.15 No.1: 29-32.īloemer, Josee and Gaby Odekerken-Schroder. Patient Satisfaction in a Tertiary Referral Hospital. Upper Saddle River New Jersey: Prenticeīhattacharya, Arpita, Prema Meno, Vipin Koushal and K.L.N Rao. Strategies for Growing,Ĭustomer Value and Profitability.

Journal of Business Research 47: 161-171. Tertiary Education and Managemenet 8: 217-230. Oral Participation in Retail Serviceĭelivery: A Comparison of The Roles of Contact Personnel and Customers.Įuropean Journal of Marketing Vol 30 No.9: 75-90.īelanger, Charles, Joan Mount and Mathew Wilson. Yogyakarta: Andi: 137-195.īaron, Steve, Kim Harris and Barry J Davies. Manajemen Usahawan Indonesia No.06/TH.XXXIII Juni 2004: 35-40.īarnes, James G. Strategi Manajemen Pemasaran Jasa Kesehatan. Meeting Customers’ Requirements and What Can beĮcpected. International Journal of Service Industry Management vol.9 No.1: 7-23.Īschner, Gabor S. Image on Quality, customer Satisfaction and Loyalty for Customers with Journal of Marketing 58: 53-56.Īndreassen, Tor Wallin and Bodil Lindestad. Satisfaction Market Share, and Profitability: Finding From Sweden. MelaluiĪnderson, Eugene W., and Jaesung Cha. Rumah Sakit Indonesia Belum Siap Bersaing. Kesehatan dan Kesejahteraan Sosial Propinsi Sumatera Barat:1-46.Īchmad Hardiman.

Profil Kesehatan Propinsi Sumatera Barat.
